Please note that as of November 4, 2019, all False Positive and False Negative submissions for Symantec Enterprise products and services (now part of Broadcom) should be made through This page will automatically redirect to

Upload a suspected infected file (Retail)

Use the form below to upload a suspected infected file to Symantec Security Response.

This submission form is intended for users of Norton products.

You may also submit files directly from the product.

If you are submitting a file you believe to be clean, please use this submission form.


For Basic Maintenance/Essential Support Users:

Please contact Basic Maintenance/Essential Support for the web address to upload suspected infected files.

For Business Critical Services Support Users:

Please contact Business Critical Services Support for the web address to upload suspected infected files.

This submission form is SSL Secured.

* Required fields are marked with an asterisk.

First Name *
Last Name *
Company Name

Tracking and closing emails will be sent to the following email address:

Email Address *
Re-enter Email Address *

Submission Type
File to Upload *
Password for password protected file

Please note the following guidelines for file upload submissions:
• Uploads may be a maximum size of 100MB
• You may upload a maximum of 9 files in each submission by placing the sample files within a ZIP or RAR archive
• Password protected archives are supported with a valid password provided in the appropriate field
• Uploads may also be a single MSG or EML file with attachment(s)

Please describe the problem that leads you to believe this file is infected.

Please type the security characters into the answer field below. This step is necessary to prevent abuse.

Security characters




Please do not Submit files that contain personal data as part of your submission.
Threat Samples and intelligence data may be shared for research purposes where it is not restricted by law, regulation, or non-disclosure.
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