Upload a suspected infected file (Retail)

Use the form below to upload a suspected infected file to Symantec Security Response.

This submission form is intended for users of Norton products.

You may also submit files directly from the product.

If you are submitting a file you believe to be clean, please use this submission form.


For Basic Maintenance/Essential Support Users:

Please contact Basic Maintenance/Essential Support for the web address to upload suspected infected files.

For Business Critical Services Support Users:

Please contact Business Critical Services Support for the web address to upload suspected infected files.

This submission form is SSL Secured.

* Required fields are marked with an asterisk.

First Name *
Last Name *
Company Name

Tracking and closing emails will be sent to the following email address:

Email Address *
Re-enter Email Address *

File to Upload

Please note the following guidelines for submissions:
• Uploads may be a maximum size of 20MB
• You may upload a maximum of 9 files in each submission by placing the sample files within a ZIP or RAR archive
• Uploads must not be password protected

URL of File

Please note the following guidelines for URL submissions:
• The URLs must start with http:// or https:// or ftp://
• The URLs must return a file in response.
• The file returned from the URL may be a maximum size of 20MB.
• If a container file (ZIP or RAR) is returned from the URL, it should not be password protected and may contain a maximum of 9 files.

Note: Files at the URL may be moved or altered by the owner of the URL and thus may be different for each download attempt. Due to these dynamics, coverage for these files is provided on a "best effort" basis.

Please describe the problem that leads you to believe this file is infected.

Please type the security characters into the answer field below. This step is necessary to prevent abuse.

Security characters



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