Upload a suspected infected file (Platinum)

Use the form below to upload a suspected infected file to Symantec Security Response.

This submission form is intended for Platinum customers with a valid support ID number.

Users of Norton products may submit suspicious files to Security Response by using this submission form instead.

If you are submitting a file you believe to be clean, please use this submission form.

This submission form is SSL Secured.

* Required fields are marked with an asterisk.



First Name *
Last Name *
Company Name *

Tracking and closing emails will be sent to the following email address:

Email Address *
Re-enter Email Address *
Support ID number *

File to Upload *

Please note the following guidelines for submissions:
• Uploads may be a maximum size of 20MB
• You may upload a maximum of 9 files in each submission by placing the sample files within a ZIP or RAR archive
• Uploads must not be password protected


Additional File Information
Please provide any additional information you feel may be relevant.






By submitting this form, I certify that all information is accurate.