Upload a suspected infected file (Essential)

Use the form below to upload a suspected infected file or an email with a malicious attachment to Symantec Security Response.

This submission form is intended for Essential customers with a valid support ID number.

Users of Norton products may submit suspicious files to Security Response by using this submission form instead.

If you are submitting a file you believe to be clean, please use this submission form.

This submission form is SSL Secured.

* Required fields are marked with an asterisk.

First Name	*
Last Name	*
Company Name	*

Tracking and closing emails will be sent to the following email address:
Email Address	*
Re-enter Email Address	*
Support ID number	*

Submission Type
File to Upload	*
Please note the following guidelines for file upload submissions: • Uploads may be a maximum size of 100MB • You may upload a maximum of 9 files in each submission by placing the sample files within a ZIP or RAR archive • Uploads must not be password protected • Uploads may also be a single MSG or EML file with attachment(s)
URL of File	*
Please note the following guidelines for URL submissions: • The URLs must start with http:// or https:// or ftp:// • The URLs must return a file in response. • The file returned from the URL may be a maximum size of 20MB. • If a container file (ZIP or RAR) is returned from the URL, it should not be password protected and may contain a maximum of 9 files. Note: Files at the URL may be moved or altered by the owner of the URL and thus may be different for each download attempt. Due to these dynamics, coverage for these files is provided on a "best effort" basis.
Hash of File	*
Please note the following guidelines for hash submissions: • The hash provided, should be in the MD5 or Sha256 format only. • File may be a maximum size of 100MB. • The hash provided, should be of only a single file. Containers such as ZIP or RAR are not supported.

Additional File Information
Please provide any additional information you feel may be relevant.

Please type the security characters into the answer field below. This step is necessary to prevent abuse.

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