Upload a suspected infected file (BCS)

Use the form below to upload a suspected infected file or an email with a malicious attachment to Symantec Security Response.

This submission form is intended for BCS customers with a valid support ID number.

Users of Norton products may submit suspicious files to Security Response by using this submission form instead.

If you are submitting a file you believe to be clean, please use this submission form.

This submission form is SSL Secured.

* Required fields are marked with an asterisk.

First Name *
Last Name *
Company Name *

Tracking and closing emails will be sent to the following email address:

Email Address *
Re-enter Email Address *
Support ID number *

Submission Type
File to Upload *

Please note the following guidelines for file upload submissions:
• Uploads may be a maximum size of 100MB
• You may upload a maximum of 9 files in each submission by placing the sample files within a ZIP or RAR archive
• Uploads must not be password protected
• Uploads may also be a single MSG or EML file with attachment(s)

If you wish the file to be handled as a high severity submission, please check
the following box and provide additional information in the field below.

High Severity

Additional File Information
Please provide any additional information you feel may be relevant.

Please do not Submit files that contain personal data as part of your submission.
Threat Samples and intelligence data may be shared for research purposes where it is not restricted by law, regulation, or non-disclosure.
By submitting this form, I certify that all information is accurate. Privacy Policy