Please note that as of November 4, 2019, all False Positive and False Negative submissions for Symantec Enterprise products and services (now part of Broadcom) should be made through This page will automatically redirect to

Report a Suspected Erroneous Detection (False Positive)

To report a false positive, please complete the form below. Upon submission you will receive a receipt via email with further details on the process. In the event the detection is determined to be invalid, we will adjust the detection and provide details on when updated detections will be available. Thank you for your submission.

This submission form is SSL Secured.

* Required fields are marked with an asterisk.

Step 1) Help us locate the software

A copy of the software/file being detected is required in order to resolve false positives.

Submission Type:

Please note the following guidelines for file uploads:
• Uploads may be a maximum size of 100MB Limitations
• You may upload a maximum of 9 files in each submission by placing the sample files within a ZIP or RAR archive
• Uploads must not be password protected. Password protected files cannot be processed.

Note: This process is for detected files only. Undetected files will not be processed.

Step 2) Tell us about the detection

Name of the software being detected:
Name of detection given by Symantec product: *
Important: File quarantine, product clipboard information or additional details:
If the information is more than 20000 characters, please create a log file and send that along with the file submission.

Instructions on how to restore files from Quarantine: Symantec Endpoint Protection | Norton Internet Security/AntiVirus/360

Step 3) Your details

Contact Name: *
E-mail address: *
Confirm e-mail address: *
Are you the creator or distributor of the software in question?
No      Yes     

Step 4) Submit

Please provide as much information as possible. Submissions with insufficient detail will be rejected.                             I understand. *

Please type the security characters into the answer field below. This step is necessary to prevent abuse.

Security characters




Please do not Submit files that contain personal data as part of your submission.
Threat Samples and intelligence data may be shared for research purposes where it is not restricted by law, regulation, or non-disclosure.
By submitting this form, I certify that all information is accurate. Privacy Policy