Report a Suspected Erroneous Detection (False Positive)

Use this "wizard" to tell us about a situation where you believe that a Symantec or Norton product is incorrectly reporting a clean / good file or website as being a threat or malicious in some way. This is sometimes called a False Positive. Your answers to these three or four questions will help us get your report to the correct internal team to quickly review your report.

When did the detection you are reporting occur?

When downloading or uploading a file

While using an application

When installing an application

When browsing the web

During a scheduled scan, or during a scan I requested

When sending or receiving email

While writing or reading files to/from a storage device

Don't know, am unsure, or the options provided do not apply

I am a Symantec Endpoint Protection 12.1 user and want to exclude a detection »

I have a question about the stability rating of an application »